Customer Service Representative

Company: MOLLY MAID of NORTH COUNTY SAN DIEGO

Title: Manager/Customer Service Rep/Sales

Pay: $23/hour, starting pay

Hours: Full Time M-F, 7:30-4:30

BILINGUAL REQUIRED

As a Manager/Customer Service Representative, you are a key member of the team and represent Molly Maid as you direct employees and interact with customers. You are responsible for handling service requests, employee issues and customers. You will demonstrate our code of values.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Manage a staff of 20+ employees. Motivate, coach, and lead a diverse staff to reach and maintain key performance indicators (KPI's) and sales goals

Receive incoming calls in professional and courteous manner

Schedule estimates and cleans

Return customer calls, respond to customer complaints, and resolve breakage issues

Perform phone sales as well as in person sales in customers homes

Perform administrative functions including data entry, payment processing, and supply inventory

Assist with personnel management, including hiring and recruiting functions

Perform other duties as needed which may include cross-training in related positions

JOB REQUIREMENTS:

Bilingual in English and Spanish

Minimum three years CUSTOMER SERVICE and/or ADMIN EXPERIENCE

Sales experience a plus but not required

Strong written and verbal communication skills  

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently.

Immediate Opportunity

We offer:

 * Monday-Friday, with some overtime

 * Full time position with weekly payday

 * Development opportunity with pay raises

 * $23/hour starting pay, weekly bonus opportunities

 * Paid vacation

 * Paid holidays

 * Paid sick time

Please reply by e-mail only, NOT by phone or drop by. 

E-mail work experience, your contact information, and attach resume if you have one:

MIKEGOOTGELD@GMAIL.COM