Office Team

Customer Service Representative

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Framingham, Massachusetts, 01702, US


Full Job Description:


Looking for a fresh start and a career that works for you?

Imagine a job where you're trained for success, supported every step of the way, and offered real opportunities to grow—all

while working a Monday through Friday schedule with no nights or weekends. Sound good? Keep reading!


At Molly Maid, we’re hiring a Customer Service Representative to join our friendly and professional office team. In this role, you’ll be the voice of our brand—delivering outstanding service, keeping things running smoothly behind the scenes, and helping make our customers’ lives easier. It’s more than just a job—it’s a chance to make a real impact, feel appreciated, and build a career you can be proud of.


Ready to join a company and a team that will support you? Apply today – we’re ready for you!


What our teams like most. https://youtu.be/vYpmlztKP3M


Whether you’re just starting out or looking to make a change, we'll set you up for success with hands-on training and supportive team environment.


We Provide:

  • Full-time. Monday - Friday Schedule. No nights. No weekends. No holidays. – your evenings and weekends are yours
  • Hands-on training – no experience necessary, we’ll teach you everything you need to know
  • A supportive, upbeat team environment – we celebrate each other’s wins and work together
  • Opportunities to grow – we promote from within whenever possible. We are a new franchise and hope you will grow with us
  • A positive workplace culture – where your work is valued and appreciated
  • Comfortable Uniform shirts
  • Complimentary daily snacks
  • Paid Training, Paid Vacation, Paid Weekly, Direct Deposit


Benefits & Pay:

Earn $16–$20 per hour, with starting pay based on your experience 

  • Earn PTO weekly.
  • Earn one day of sick time off for every 8 weeks worked
  • Referral Program
  • Incentives based on performance and meeting goals
  • Office is close to public transportation, Ashland MBTA and Route 5 bus


Customer Service Representative Responsibilities:

  • Provide exceptional service to our customers via phone and email
  • Follow the Molly Maid procedures
  • Help schedule cleaning appointments and manage daily routes
  • Support the field team with communication and coordination
  • Keep things organized in the office and contribute to a smooth workflow
  • Work as part of a team and pitch in where needed—this may occasionally include assisting our Home Service Professionals with cleans


This job is perfect for you if you:

  • Love connecting with people and thrive on the phone
  • Work well with others and enjoy being part of a team
  • Take pride in delivering great service and attention to detail
  • Are tech-savvy and comfortable using Microsoft Office
  • Communicate clearly and handle multiple tasks with ease


If that’s you, APPLY TODAY!


Job Requirements

Minimum requirements to be considered for this house cleaning position:

  • At least 18 years old
  • Legally authorized to work in the United States
  • Complete a background check
  • Physical ability to mop, vacuum, dust, work overhead, and complete housekeeping tasks
  • You are available to work Monday through Friday during the day, 8am to 5pm


What We’re Looking For:

  • A friendly, dependable team player with strong communication skills
  • Someone comfortable using a computer and learning new systems
  • Prior customer service, office, or cleaning experience is a plus—but not required
  • Someone willing to learn and execute the Franchise systems
  • Sales experience preferred
  • Someone who demonstrates exceptional customer service skills with a positive, solution-focused attitude
  • Bilingual English/Spanish is helpful but not required


Receive a guaranteed minimum wage of $16.00 per hour with the ability to make up to $800.00 per week, paid weekly. EARN EVEN MORE with our attractive incentives!


If you like working with friends, working as a team, and growing in a career, APPLY NOW! 


Your Role as a Customer Service Representative

As the voice of Molly Maid, you’ll be a key part of delivering exceptional service and keeping our customers happy. Here’s what you’ll do:

  • Grow & Retain Customers
  • Answer calls with a smile, schedule estimates and cleanings, and help create a great first impression. We celebrate wins as a team—because success is more fun together!
  • Create Positive Customer Experiences
  • Communicate with warmth and professionalism to build trust and lasting relationships. Show customers you care, and they’ll keep coming back.
  • Support Our Team Culture
  • Bring a positive, team-first attitude that energizes those around you and reflects our supportive work environment. Work as part of a team and pitch in where needed—this may occasionally include assisting our Home Service Professionals with cleans.
  • Ensure Customer Satisfaction
  • Handle customer needs via phone, email, and more—offering solutions, resolving concerns, and following up to make sure every customer feels valued.



If that’s you, APPLY TODAY!


If you meet the requirements for this position, our system will schedule you for an interview immediately.  

Interviews and daily assignments conducted in Ashland, MA


Job categories: Customer Service Representative, hiring immediately, full time


You are applying to work for a franchise owner of Molly Maid, not BRAND SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.

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