Customer Service Representative/In-Home Consultant

Customer Service Representative / In-Home Consultant

Molly Maid of NW Chicago and the NW Suburbs - Skokie, IL

Would you like a new career where you get training and have an opportunity to advance? Our amazing team is looking for a new Customer Service Representative/In-Home Consultant!

• $17-$19/hr base rate based on prior experience and qualifications
• EARN up to $22/hr or MORE with our attractive incentive program (following a 90-day probationary period)
• Full-Time Position. No nights, weekends, or holidays!
• Paid Time Off (PTO) and Paid Sick Leave (PSL)
• Bilingual English/Spanish is required
• Prior customer service, sales or cleaning experience preferred but not required!

As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You will be responsible for:

• Growing and retaining customers - Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we’ll celebrate milestones as a team and have fun in the process! 

• Communicate with customers and leads in a friendly, positive, and professional manner - Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win. 

• Promote our culture and team - Embrace our culture of teamwork and let your positive attitude energize the team. 

• Customer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

As an In-Home Consultant for Molly Maid, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for preparing estimates within the scope of work while growing new relationships and cultivating existing relationships.

• Perform onsite customer estimates - Use our proven sales system and your knowledge of cleaning quality to provide bullet-proof price estimates.

• Jump in - Return customer calls, respond to customer complaints, and be ready to jump in where needed. Train and grow professionally as our business grows.

We provide:

* Proven sales training. Come grow with us!

* Warm leads that reached out to us for our services 

* And a COMPANY CAR during the workday so you don’t have to put miles on yours (gas and insurance included)

* Branded and comfortable clothing

* A stable and consistent working schedule 

* Advancement opportunities - we promote from within!

* A fun culture where success is celebrated as a team

Our franchise continues to grow at a fast pace and this new position is perfect for the flexible person seeking new challenges.

Job Requirements:

• Legally authorized to work in the United States
• Bilingual English/Spanish is required
• Prior cleaning, sales, or supervisory experience highly preferred 
• Complete a background check 
• Valid Driver’s License
• You are available to work Monday through Friday, 8:30am to 5pm.

This job will be a great fit for you if

• You feel energized when talking with customers over the phone. 
• You can ‘work with anyone’ and get along well with different types of people. You’ll be spending a lot of time as a team working together.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology
• You have strong interpersonal, oral and written communication skills.
• You are reliable and self-motivated
• You can multi-task, prioritize, and manage time effectively.

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!