CUSTOMER SERVICE and SALES SPECIALIST

Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours?  

In this role, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.

Ready to join a company and a team that will support you? Apply today - we’re ready for you!

Prior customer service, sales, cleaning experience or equivalent experience with the ability to learn and provide an electrifying culture is a must!

This job is right for you if you are self-motivated, thrive in fast moving environments, and can manage time to effectively to meet deadlines. We’ll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, commercial grade equipment and supplies, and our unique culture. 

Once you’ve enjoyed the Molly Maid training, you’ll delight customers with our simple and proven sales process and exceptional communication and follow through. You’ll be our lead brand ambassador!

Days. No nights. No weekends. No holidays. 

In Office / In Field - Not a work from home position. 7:30 am start time.

We provide:

·        Proven training on our proven systems that delight customers. Come grow with us!

·        Warm leads that reached out to us for our services 

·        Branded comfortable clothing

·        A stable and consistent working schedule 

·        Access to ongoing training

·        A fun culture where success is celebrated as a team

If you like working with great people, working as a team, and growing in a career, APPLY NOW! 

Benefits & Pay

* Pay range for this position is $16-$17 (dependent upon experience)

* Additional $50 -100 weekly incentives for meeting sales goals

* Accrual based time off

* Health insurance options

In this role, you will be responsible for:

·        Kick off our day! - Connect with our teams and set them up for a successful day. Manage and monitor teams’ performance through efficient scheduling.

·       Grow and retain customers - Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we’ll celebrate milestones as a team and have fun in the process!

- Communicate with customers and leads in a friendly, positive, and professional manner - Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win.

- Perform marketing and sales - Grow and retain customers by creating connections with strong written and verbal communication skills. Perform estimates and in home visits.

- Be a brand ambassador - Respond, resolve, and follow up with customers, schedule estimates, and be ready to jump in where needed. Navigate routing systems and administer the CRM process.

·       Jump in - Return customer calls, respond to customer complaints, and be ready to jump in where needed. Embrace our culture of teamwork and let your positive attitude energize the team. 

This job will be a great fit for you if

• You feel energized when talking with customers over the phone. 
• You can ‘work with anyone’ and get along well with different types of people. You’ll be spending a lot of time as a team working together.
• You can meet customer expectations to deliver an experience that they will recommend to their friends and family.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology, especially Microsoft office.
• You have strong interpersonal, oral and written communication skills.
• You can multi-task, prioritize, and manage time effectively.
• You are eager to jump in and help wherever needed with our teams

Job Requirements

Minimum requirements to be considered for sales, estimating, customer service position include:

·        Legally authorized to work in the United States

·        Complete a satisfactory background check 

·        Valid South Carolina driver's license with satisfactory driving record

·        Available to work 7:30am start time Monday thru Friday

·        Work an occasional Saturday (3-4 times a  year)

- At least 2 years of supervisory or training experience

- At least 4 years of direct sales experience

- At least 4 years of office management experience including customer service and recruiting

- Desk top skills with Microsoft Office applications (Outlook, MS Word, MS Excel)

Ready for a fresh start where you can be your best?

 If that’s you, APPLY TODAY!

"You are applying to work for a franchise owner of Molly Maid, not MOLLY MAID SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed."