Cleaning Business Manager

We are seeking a highly motivated and experienced Business Manager to drive the growth and efficiency of our Molly Maid cleaning franchise in Waco, TX. This pivotal role requires a proven leader who successfully blends strong sales acumen with effective operational and team management. The ideal candidate will be a dynamic self-starter focused on achieving aggressive growth targets, building a positive team culture, and ensuring high-quality service delivery.

As a Business Manager, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process. We are dedicated to delivering exceptional service and creating a supportive environment for our staff.

Compensation and Benefits

• Base Pay Range: Competitive, commensurate with experience.
• Annual Bonus: Opportunity to achieve competitive annual bonuses based on meeting company growth targets.
• Paid Time Off (PTO): Eligible for 5 days of paid time off after the first 3 months of employment, increasing to 10 days of paid time off after the first year.

Key Responsibilities

Sales & Business Growth

• Drive Revenue Growth: Develop and execute strategic sales plans to expand the company’s client base and market share across commercial and residential sectors.
• Expert Estimating & Quoting: Conduct thorough on-site assessments and accurately prepare and present detailed cleaning estimates and proposals for potential clients.
• Client Relationship Management: Build and maintain strong, long-lasting client relationships, ensuring high levels of satisfaction and retention.
• Sales Process Ownership: Manage and guide the team through the entire sales pipeline, from initial lead generation and qualification through to closing deals.

Operations & Team Management

• Build Our Culture and Team: Be responsible for interviewing, hiring, and training new individuals to exceed customer expectations and foster a positive, productive work environment.
• Cleaning Team Leadership: Oversee and manage all field cleaning teams, ensuring efficient daily scheduling, work assignment, and adherence to quality and safety protocols.
• Office Staff Coordination: Supervise and manage administrative and office support staff, specifically handling complex scheduling and logistics for all cleaning operations.
• Fleet Management: Oversee the maintenance, repair, tracking, and efficient operation of the company vehicle fleet and equipment inventory.

Strategic Planning & Administration

• Process Improvement: Identify bottlenecks and implement process improvements across both sales and operations to increase efficiency and profitability.
• Goal Setting & Reporting: Work closely with company leadership to set ambitious growth targets, track key performance indicators (KPIs), and prepare regular reports on sales performance and operational efficiency.
• Quality Control: Conduct regular inspections and implement quality control checks to ensure all services meet company standards.

This Job Will Be a Great Fit for You If…

• You have a natural ability to drive sales and grow the business
• You feel at home leading and supporting a team with open communication to deliver an exceptional experience for customers.
• You have a positive disposition and enjoy developing genuine relationships with both staff and clients.
• You have strong organizational skills, which include setting priorities and executing a plan of action. You thrive in a fast-paced environment.
• You like to work in a variety of environments while getting to know our team and customers.

Job Requirements (Minimum Qualifications)

• Legally authorized to work in the United States.
• Ability to successfully complete a background check.
• Must be bilingual, with full professional proficiency to communicate both in Spanish and English.
• 3-5 years of experience in sales, customer service, and/or office/operations management (or equivalent relevant experience).
• Demonstrated track record of sales/estimating success in a service-based industry.
• Proficiency in CRM software and Microsoft Office applications.
• Ability to work a consistent schedule, typically Monday through Friday, 8 am to 5 pm.

“You are applying to work for a franchise owner of Molly Maid, not BRAND SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.”